The guarantee conditions for your work surface are the following:
- As our products are made of natural stone, we cannot guarantee that the colour and structure of the product conform totally to the samples.
- The surface has been sealed with a special maintenance product that prevents food and beverage stains.
- When any acid substances and oils get on the work surface, clean them with a humid soft cloth within at least 12 hours.
- The maintenance product is hygienically clean.
- We give 1 year guarantee for our products/ services from the date of purchase on the condition that all the above-mentioned requirements have been fulfilled.
- Guarantee applies to faults in material and production and covers both the cost of material and service provided that the fault was caused by Graniteset
- Guarantee repair does not prolong the period of guarantee.
The guarantee does not apply if:
- Damage is caused by misuse or neglect;
- Defects do not reduce the value of the product or impair its use;
- Product has been modified by the owner himself;
- In case of mechanical damage;
- Surface has been damaged with corrosive substances (e.g. acids)
- Surface has been damaged with black tea
- Surface has been damaged with any dangerous substances mentioned in the maintenance requirements.